RefundsEvery donation you make through Visufund is sent straight to the charity into their own Stripe account. We don’t hold on to any of your funds and your donation never touches our systems. That’s why you’ll need to contact the charity directly if you want to request a refund, and they’ll have their own policy on this.
You can find the charity’s contact details in ‘About Page’ or on the charity's profile page.
Every charity has to comply with regulations set by the Charity Commission relating to the refunding or repurposing of donations, and you can find out more about this in the Code of Fundraising Practice.