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Every donation you make through Visufund is sent directly to the charity into their own Stripe account. As your donation never touches our systems, you’ll need to contact the charity directly if you want to request a refund.

You can find the charity’s contact details in ‘About Page’ on any fundraising page or on the charity's profile page.

Every charity will have their own refund policy, and they all have to comply with regulations set by the Charity Commission relating to the refunding or repurposing of donations. You can find out more about this in the Code of Fundraising Practice.

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