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Last updated: 04-07-2018

Privacy Policy

At Visufund, we're committed to protecting and respecting your privacy.

This Policy explains what data we collect about you when you visit visufund.co.uk, how we use it, who can access it and the conditions under which we may disclose it to others, and how we protect it. This policy also explains your rights to access, modify or delete the data we hold about you.

We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy.

If you have any questions regarding this Policy and our privacy practices, please contact us.

What data do we collect?

We collect certain information or data about you when you use visufund.co.uk

We collect:
  • questions, queries or comments, including your email address, if you contact us
  • your email address and subscription preferences when you sign up to receive emails from us
  • your IP address, and details of which version of web browser you use when you visit the website
  • information on how you use the site, using cookies and page tagging techniques

How do we use this data?

We may use your data in order to:

  • process any donation that you make
  • recall your marketing preferences
  • notify you of changes to our services
  • send you communications that may be of interest to you, which you have consented to receive
  • improve the site by monitoring how you use it

We review our retention periods for personal information on a regular basis. We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.

Who has access to this data?

When you use visufund.co.uk, you agree that your data may be accessed by:

  • Authorised employees of Visufund
  • Any charity that you have chosen to support through this platform for administrative purposes only (unless you explicitly opt-in to consent to receive further communication from the charity). We advise you to check that you are are satisfied with the charity's own privacy policy when making a donation through this website. All charities registered with Visufund are legally bound by our Terms of Service not to share your data with any other third party.

Visufund will not share your data with any other third party unless we have a legal obligation to do so.

How do we protect your data?

We take data protection very seriously at Visufund to ensure that your data does not end up in the wrong hands. For example:

  • We only store your data on secure servers in the European Economic Area (EEA)
  • We ensure our staff are kept up-to-date regarding changes to Data Protection law, and that only authorised individuals can access your data for the purpose of fulfilling their job role
  • We disable registered user accounts that have not been accessed for a set length of time, as determined by our own internal procedures, to ensure that your data cannot be accessed by any unauthorised person (for example, when a charity user leaves their organisation)

Unfortunately, although we do our utmost to ensure the security of your data, the sending of information via the internet is never totally secure and on occasion such information can be intercepted. We cannot guarantee the security of data that you choose to send us electronically. Sending such information is entirely at your own risk.

What are your rights?

You can contact us at any time to ask what information we hold about you. This information will be provided to you free of charge within one month of your request. If you believe that any of the information we hold about you is incorrect, you may ask us to modify our records or you have the right to request us to erase this information from our records.

Our legal grounds for processing your personal data

Data protection laws require that, where were process your personal data, we must satisfy at least one prescribed condition for processing. These are set out in data protection law and we rely on a number of different conditions for the activities we carry out.

Contract

In many cases, the information described above will be provided to us by you because you want to use our services, and our use of your information will be governed by our Terms of Service. Giving this information to us is therefore your choice. If you choose not to give all or some of it to us, this may affect our ability to provide the services you require.

Consent

Where you have opted in to receive marketing communications from us, we will process your personal data to provide you with marketing communications in line with the preferences you have provided. You have the right to withdraw your consent at any time.

Our legitimate interests

We may process personal information for certain legitimate business purposes which are in our interests and enable us to enhance the services we provide, which we believe will also benefit our customers. This may include the following:

  • where the processing enables us to enhance, modify, personalise or otherwise improve our services for the benefit of our customers
  • to identify and prevent fraud
  • to enhance the security of our network and information systems
  • to analyse and understand how people interact with our website
  • to identify and troubleshoot issues on our website

Whenever we process data for these purposes we will always consider and take account of your rights. If you wish, you have the right to object to this processing by contacting us.

Other information

Use of cookies

This website uses cookies to better the users experience while visiting the website. Where applicable this website uses a cookie control system allowing the user on their first visit to the website to allow or disallow the use of cookies on their computer / device. This complies with recent legislation requirements for websites to obtain explicit consent from users before leaving behind or reading files such as cookies on a user's computer / device. Cookies are small files saved to the user's computers hard drive that track, save and store information about the user's interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website. Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors. This website uses tracking software to monitor its visitors to better understand how they use it. This software is provided by Google Analytics which uses cookies to track visitor usage. The software will save a cookie to your computers hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information. You can read Google's privacy policy here. Other cookies may be stored to your computers hard drive by external vendors when this website uses referral programs, sponsored links or adverts. Such cookies are used for conversion and referral tracking and typically expire after 30 days, though some may take longer. No personal information is stored, saved or collected.

Links to external websites

Although this website only looks to include quality, safe and relevant external links, users are advised to adopt a policy of caution before clicking any external web links mentioned throughout this website. (External links are clickable text / banner / image links to other websites.) The owners of this website cannot guarantee or verify the contents of any externally linked website despite their best efforts. Users should therefore note they click on external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.

Social media platforms

Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively. Users are advised to use social media platforms wisely and communicate / engage upon them with due care and caution in regard to their own privacy and personal details. Neither this website or its owners will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by email. This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.

Terms of Service

Read through our Terms of Service

Creating additional user accounts

Get your team involved by creating an account for them (Charity Only)

Setting Page Web Address (URL)

A short guide on how to set a web address for your page

© Visufund Ltd 2015-2018 V2.122
Registered in England & Wales No. 10141346