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About our help system

Our website provides services to two distinct users - charities and individuals. In order to provide relevant information to you, some of our documentation is only visible when logged in. This allows us to:

  • Only show relevant topics associated with your account type
  • Make it easier for you to find information you require
  • Ensure you are linked to the correct information

General information can be accessed by anyone. If there is any information you need but can't find, please get in contact with us, and we will be glad to help.



The following documents can only be accessed by logging in to your charity account. Remember, if you don't have an account yet, it's free to sign up!

Frequently asked questions (FAQs)

A selection of frequently asked questions

Signing up

A guide to creating an account

Creating a page

Create a page by following these simple steps

Setting up your charity account & profile

All the information you need to set up your charity account

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