This website uses cookies to function. By continuing to use this site you are agreeing to their use. Okay, That's fine.
Last updated: 02-11-2018

Frequently asked questions (FAQs)

General

What is Visufund?

Visufund is an online visual fundraising and message board platform that allows people to visually represent their support or contribution to a page by leaving a personal message by an object or picture of their choice. Each Visufund page is made using a special background image so that more of the picture is revealed with each contribution.

Who can sign up to Visufund?

Anybody. If you are simply leaving a message or making a donation through a page, you do not require an account. If you would like to create your own pages, there are two distinct account types - individual and UK registered charity. We also accept registrations from CASCs and other not-for-profit organisations - please contact us prior to creating an account if your organisation is not an officially registered charity.

How much does it cost to use Visufund?

It is completely free for anyone to sign up and publish pages on Visufund. We don’t charge any subscription fees to charities or members, which means more money reaches good causes through our fundraising pages. When donations are made through a page, we deduct a small fee of 5% from the donation to cover our running costs. In practice, this means we’re able to:

  • Constantly monitor the website
  • Respond to queries and provide help to charities and individual users
  • Keep up-to-date with best practice and regulatory changes
  • Continue developing more templates and facilities to make the experience better every time you visit

A transaction fee of 1.4%+20p is also deducted from donations by our trusted payment processor.

In addition, we offer optional costed products to charities, should they have any additional requirements using our service. You can read more about our fees here.

Is Visufund safe?

Yes. We take security very seriously. Our website has a secure certificate (usually indicated by a green padlock in the address bar on your browser) and is protected by Secure Socket Layer/Transport Layer Security, which means that any data that is sent between you and the website is encrypted, so it can't be eavesdropped by anyone. We do not collect or store any of your personal payment information (eg. card details), and any donation you make is held in a secure account that can only be accessed by your chosen charity. All payments are handled by Stripe, a secure payment gateway trusted by over 100,000 businesses around the world, and they are fully PCI compliant. If you want to learn more, you can also read our Privacy Policy here.

Guests and Donors

Stars in the Sky

Leaving a message

How do I contribute to a page?

Select the item you would like by clicking on it, or use the buttons from the menu to select an available item at random. When you are happy with the item you have selected, click 'Select' to write your message and save this to your basket.

Can my message be anonymous?

Yes, when completing the message form, simply leave the "From" field blank or write something that does not personally identify you.

Why do you need my email address?

When you contribute to a page, we'll send you an email with a link to your message and an acknowledgement from the page owner. This email will also contain a link to allow you to edit your message, in case you've made a mistake. We won't add your email address to any mailing lists unless you've asked us to do so.

How do I send an e-card?

When leaving a message, you will have the option to send an e-card. This is an email that is sent to someone else containing a direct link to your message. To do this, simply tick the e-card box on the message form - you will be prompted to provide the name and email address of the recipient, and you can also write a short private message to them.

Making a donation

How much should I give?

You can give any amount you wish. If you're on a fundraising page, some items may require a minimum donation in order to be revealed - this will be stated when the item is selected.

How do I pay?

Once you have completed the checkout form and clicked the 'Donate' button, you will be prompted to enter your card details. All major credit and debit cards are accepted. There is also an option to save your card details by ticking the 'Remember me' option. This facility is provided by our trusted payment processor, Stripe.

After donating or leaving a message

I've made a spelling mistake. How do I edit my message?

You can edit your message within 7 days by following the link in your email receipt.

How can I share my message with friends and family?

Your message will instantly pop-up on the page when you've completed the forms and, on fundraising pages, when your payment has been successful. Click the share icons in the message pop-up to post a direct link to your message on Facebook or Twitter. You can also use a web address (URL) to share on other platforms or to send to family and friends by email. Click the link icon to view and copy the URL of your message; these URLs are also sent out to you via email receipt.

I can't find my message on the website. Where is it?

Use the search button (magnifying glass icon) to find a name or piece of text you left in your message. Also, you can use the link(s) sent out in your email receipt.

Are you able to send me a certificate or letter by post as proof of my contribution?

We suggest you speak directly to your chosen charity for requests such as this. You can find a contact email address and telephone number for the charity by selecting 'About Page' on all fundraising pages.

Registered Individual Users

Your account

Field of Flowers

How do I create an account on Visufund?

There are two ways to create an account. If you are contributing to a page on the website, you can tick the box on the checkout form and choose a password to create your account - all the information you have entered on the form will be populated into your account when you next log in, which will save you time on setting up your profile. Alternatively, you can select "Sign Up" from the main Visufund website and select the 'Individual' account type.

I've forgotten my password. How can I access my account?

Go to the Login screen and select 'Forgot password?' to receive an email with a link to recover your password.

Pages

What's the difference between a fundraising page and a message board?

A fundraising page allows you to collect donations and raise money for any charity that has an account with us. If you don't want to fundraise through your page, you can choose to create a message board instead.

How do I create a Visufund page?

Select 'Templates' from the main menu to choose the picture you would like to use for your page. When you are happy with the image you have chosen, select 'Create a fundraising page with this template' or 'Create a message board'. This will take you to your page settings where you will be prompted to personalise your page and set it up ready for publishing. Read a detailed guide about creating a page by clicking here.

How do I personalise my page?

The simplest way to do this is to follow the prompts that are displayed in 'General Settings'. If you click on each bullet point (eg. Create a title for your page), you will be guided to where you need to enter this information. For more advanced settings, you can click through each button in the menu under 'My Pages', and edit any field where the pencil icon is displayed. You can read more detailed guides on customising your settings in Help & Guides.

How do I change the suggested donation amounts? (fundraising pages only)

You can set the value of each object in "Object Settings". You can choose whether to offer "Suggested" donations amounts (which also allow others to leave a message without making a donation) or require a "Minimum" donation to select a particular item (this is particularly useful if you are trying to raise a specific target through your page). We recommend that you offer at least one object on your page as a "suggested donation" to encourage more people to show their support through your page, which can help to inspire more donations.

The charity I want to raise money for isn't listed on Visufund. What shall I do?

It is only possible to raise money for a charity that has registered with Visufund using this website. You can create a message board if your chosen charity is not listed - this will allow you to collect and display messages, but will not enable you to raise money through your page. Or you can contact your chosen charity directly to ask them to create a charity account on Visufund.

Is it possible to hide my page so it can only be seen by my family and friends?

Yes. Just go to the 'General Settings' of your page, and change the Private setting to 'Yes'. This means that your page will not be listed in the public browser on the Visufund website, and that the only way for others to access your page will be through your personal URL. Please note, however, that if the link to your page is shared on another platform (eg. social media), other people will be able to see your page, and it is therefore your responsibility to check your personal privacy settings when sharing via these platforms.

How do I know who has contributed to my page? I want to send a thank you message.

In order to comply with data protection laws, we are only able to provide you with the names of any donors to your page, and we cannot provide access to any other personal data. To ensure your supporters feel properly thanked by you after donating to your page, you can write a personal thank you message in 'General Settings' - this message will be emailed out automatically to anyone who supports your page.

I've been raising money through my page. How do I give it to the charity?

All donations are sent securely and directly to the charity. You don't need to do anything to ensure it reaches them safely.

How long will my page stay online?

Once your page is published, it will remain online for as long as you wish. If you want to take it offline at any time, simply click 'Offline Page' in General Settings.

Charities

Your account

The Gift Tree

How do we sign up?

Just select 'UK Registered Charity' on the Sign Up page, and enter a few details about you and your charity to create an account. You will be prompted for all the information required.

Can we create an account if we don't have a registered charity number?

Please contact us if you do not have a registered charity number. We will be happy to discuss your requirements.

Can we add multiple users to our charity account?

Yes. You can find out more about how to add additional users to your account by reading this guide.

I've forgotten my password. How can I access my account?

Go to the Login screen and select 'Forgot password?' to receive an email with a link to recover your password.

Receiving funds

How do we receive funds?

In order to accept donations through this platform, we require you to connect a Stripe account to your Visufund account. You can use an existing Stripe account to do this, or follow our helpful guide to create a new account. Read more about Stripe Connect.

When do we receive our funds?

Any funds received that are due to you are paid directly into your Connected Stripe account. Funds typically become available after 7 days, and are paid out to your nominated bank account according to your payout schedule.

Creating pages

How do we create a Visufund page?

Select 'Templates' from the main menu to choose the picture you would like to use for your page. Once you are happy with the image you have chosen, select 'Create a page with this template'. This will take you to your page where you can then follow the prompts to customise your page and set it up ready for publishing.

Can we design our own template for a fundraising page?

Yes. If you'd rather not use a design from our library of templates, we also offer a design service. If you have a talented in-house design team, you can submit your own designs to us following our technical specification. Alternatively, we can work with you to design this for you. Read more about our custom template design service.

How do we customise our page?

The simplest way to do this is to follow the prompts that are displayed in 'General Settings'. If you click on each bullet point (eg. Create a title for your page), you will be guided to where you need to enter this information. For more advanced settings, you can click through each button in the menu under 'My Pages', and edit any field where the pencil icon is displayed. You can read more detailed guides on customising your settings in Help & Guides.

How do we change the suggested donation amounts?

You can set the value of each object in "Object Settings". You can choose whether to offer "Suggested" donation amounts (allowing supporters to give any amount they choose) or require a "Minimum" donation to select a particular item (this is particularly useful if you are trying to raise a specific target through your page). We recommend that you offer at least one object on your page as a "suggested donation" to encourage more people to show their support through your page, which can help to inspire more donations.

Our fundraising page has filled up quicker than we expected and there are hardly any objects left! What should we do?

You have two options here. Once your page is full, page visitors will still be able to donate and leave a message, although this will not reveal any new objects on your page. Alternatively, you can create another page by clicking 'Duplicate Page' in General Settings. This will have exactly the same settings as the original page, although it will require a new title and web address. You can link the pages together in Page Groups to create buttons on both pages to help donors navigate between them.

One of our supporters has donated offline. Can we add their message to our Visufund page?

Yes, you can add offline donations to any page. You can find out more about adding offline donations to a page by reading this article.

Can we embed a Visufund page on our website?

Due to the nature of user experience and processing card payments, we do not supply embedding tools or support iframes. This guarantees the best possible experience and security for your page visitors. You can, however, personalise your own direct URL to a fundraising page.

How long will our page stay online?

Once your page is published, it will remain online for as long as you wish. If you want to take it offline at any time, simply click 'Offline Page' in General Settings. Alternatively, you may wish to Archive your page - this keeps the page online without being able to accept new contributions.

Reports

How can we see how many page hits we've had?

Go into the 'General Settings' of the page you would like to analyse. In the page summary, you can see the total number of hits your page has had since it was published. For a more detailed breakdown, you can download a daily summary of page hits and activity by using the Reports tool, setting your date range, and downloading 'Daily Page Activity'. This can help you to analyse the success of any marketing or promotional campaigns you have been running.

What happens to the donor data that you collect on our behalf?

We give you full access to all the data collected through our platform for your charity, which you can access via your secure login or through downloadable reports. This information is provided to you for administrative purposes only, unless the supporter explicitly opts in to receive future marketing communications from you. You can set your own marketing preferences in 'Account Settings' in order to capture the data you require.

Can you send us some example reports of the data we'll receive?

We know you'll want to check how your data is presented to you, so our pages are in test mode before you publish them. This means you can make some test donations on your pages (no payment or card details required) and download the reports using your own test data. When you're ready to publish, you can delete all your test data if you wish.

Not found what you're looking for?

Just get in touch and let us know how we can help.

Contact

About our help system

Important information about how our help system works

Signing up

A guide to creating an account

Creating a page

Create a page by following these simple steps

© Visufund Ltd 2015-2018 V2.202
Registered in England & Wales No. 10141346