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We recognise that nobody’s perfect, and occasionally things go wrong. We do everything we can to prevent mistakes from happening, and the quicker we hear about the problems, the sooner we can fix them. So please feel free to contact us if you want to tell us about anything that’s not working on our website or to let us know your feedback.

If you want to take things further, here’s our official complaints procedure.

  • Tell us your complaint by using the contact form.
  • We will aim to resolve your complaint and respond to you by email as soon as possible, and always within 3 working days.
  • If you are unhappy with the outcome of our response, your complaint will be escalated to a member of our senior management team who will review your complaint and contact you personally to attempt to resolve it. If your complaint relates to a charity page, we may liaise with them at this stage in order to resolve the issue.
  • In the unlikely event that we are unable to resolve your complaint, we will advise you to speak to an appropriate consumer or regulatory body, depending on the nature of your complaint.


Using Page Groups

Learn how to manage your pages using Page Groups

Sharing your page

A guide on how to share your page and encourage others to contribute

Setting page web address (URL)

A short guide on how to set a web address for your page

Terms of Service

Read through our Terms of Service

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